Nissan Continues to Earn Top Spot in JD Power 2024 US Customer Service Index Study

Nissan has won the top spot among truck brands in the JD Power US Customer Service Index Study for the second year in a row. This is a true testament to Nissan and the brand’s dedication to providing the best customer satisfaction in the industry. Here at Nissan of Rochester, we are so proud to represent the Nissan brand, and we intend to continue delivering the best service to our customers before and after purchasing their vehicle. Let’s take a closer look at how Nissan earned the top spot in this prestigious study.

Unmatched Service and Unbeatable Satisfaction

This study is based on responses from nearly 65,000 owners and people with a lease as well for 2021-2023 vehicles. Earning the top spot in this study is no easy feat as it evaluates five key points in depth: service quality, service advisor, service facility, service initiation, and vehicle pickup. Nissan passed with flying colors in all five of these areas. The dedication to giving customers a great experience is plain to see. We are committed to exceeding our customers’ expectations by providing them with unbeatable service. 

Nissan Frontier and Titan Steal the Show

This achievement in the truck segment was based on two key vehicles in our current lineup: the Frontier and the Titan. These vehicles were highlighted due to their popularity among customers, superior quality, innovative technology, and reliable design. When scored, the Nissan ranked 873 points out of 1,000, which is 30 points higher than the segment average. 

The Nissan Frontier is a more versatile pickup truck that is viewed as rugged and reliable, sporting a 3.8-liter engine, producing 310 horsepower and a max towing capacity of 6,640 lbs. So whether you are hauling a trailer or lugging around that awesome boat gearing up for summer, the Frontier is ready to do it all. The interior features tons of cargo space and is designed for comfort. The innovative technology keeps you connected but not distracted on the road. 

Want more of a full-size pickup? The Nissan Titan is perfect with a 9,290 lb max towing capacity, robust 5.6 liter V8 engine, and expert handling that truck enthusiasts love. This vehicle is built for more, whether you are hauling around heavy cargo or driving on to your favorite destination. With very detailed and advanced interior features, the Titan offers a supreme driving experience and a luxurious feel that is sure to impress. 

Nissan of Rochester is excited to be a part of this incredible brand that puts customers first and delivers premium vehicles with a highly reliable reputation. We invite you to visit our dealership to truly experience the upscale treatment and expert service that we provide all of our customers. Some of the vehicles mentioned may not currently be in our inventory, but our team is dedicated to updating you on new arrivals and assisting you in finding the perfect fit based on your specific needs and wants. Contact us and see why Nissan continues to lead the way in customer service. Stop by Nissan of Rochester today. We promise you will not be disappointed!