Customer Testimonials
Clean showroom, courteous staff; Jesse is very patient and understanding of my needs and present situation.
Great service and friendly staff.
I had an issue with my older model Altima, the staff got me in at my desired appointment time and was extremely professional.
Tegin was very helpful and awesome to work with she went above and beyond through the whole process from start to finish through the service highly recommend!
I appreciated working with Tegin Erickson. She explained the service for my car so that I understood perfectly. Thank you, Tegin!
Went in to get my rogue fixed, ended up needing to put it down which was devastating. Adam and Ryan helped me find a really nice safe reliable car the same day and stayed late to help me. Really cared about making sure I was happy 😊 Excellent service and excellent people!
I started coming here three years ago, and I feel that the overall service has been getting better and better over time. Highly recommended
Tegin was great. When they finished the inspection, she sat down, went through inspection with me explaining everything. She told me which repairs needed to be done and which repairs could wait, as I am on a budget. Tegin is knowledgeable and answered all the questions I had. I will definitely be back.
Kole Great Guy, Always Postive!
10/10 great service
Service was short and complete..would recommend Nissan of Rochester for excellent service
Tegin allways gives me all the info regarding my truck and all my must do’s and don’ts. I love my service at Nissan of Rochester.
Reem was very helpful, kind and interactive. She made my time there go by fast and my purchasing experience fun. All the staff including the manager, the Adams (lol) were super eager to help. I’d recommend Nissan Rochester for anyone who wants to buy a car. Reem also took me on drive test, was attentive on the road all the time, took the car for a wash and vacuumed the interior and set it up for me to take home.
Prompt attentive service
Polite and kept me updated so I could make informed decisions.
Absolutely hands down the best buying experience. Everyone was so friendly and very helpful. Purchasing my vehicle was flawless. I will definitely be coming back on my next purchase.
Excellent customer service. Efficient, knowledgeable, friendly, polite. Great dealership service department! Thank you Jacob.
Always very honest and precise with their inspections. Amazing customer care. Only dealership I have genuinely trusted.
I have been very pleased with the service I have received at this dealership on my 2023 Ariya and our 2020 Rogue! They spelled out my options well, the work was done promptly, and the service manager (Tegin) was very helpful going through things with me, clarifying any costs as well as inspection reports.
Fast and quick oil change service. Need to schedule appointment. Nice staff, not pushing to sell you things.
Our service advisor was very pleasant and helpful.
The service and experience has always been top notch and professional. Tegin was extremely understanding and helpful in accomodating the ad hoc car servicing request even though their schedule was full, as I had to travel urgently. She related to the urgency and completed the work efficiently. Mike's expertise helped identify additional urgent items requiring attention for a safe travel and helped resolved in the most cost optimized way. Past experiences with Jacob too have given me similar satisfying experiences with exact issue resolutions and perfect time estimates. 😊👍
Very friendly techs
Nissan did a great job getting my Altima back on the road. Tegin was great at communicating and it made the process go very smooth. I’m very grateful for their service.
Fantastic service! Quick and friendly, I had my car back right away. Highly recommended!
As far as a car buying experience goes for me these guys have been the best so far.
Terrific
Reem is by far the best dealership staff member we have ever met! She took great time with us and even remembered us when we took a bit of a pause with looking. She knew the exact vehicle we wanted and matched us up right away. Brent also helped out tremendously and allowed us to find exactly what we were looking for and getting us quickly taken care of. Thank you so much for your amazing team!
Got my car serviced and was helped by Kole. Super friendly staff! Was able to get in and out very quickly and efficiently. Excellent service.
Staff very professional and very helpful.we had a great experience. Ken the shuttle driver is awesome 5. Stars for Ken 🚘🚘
Kole was very helpful and friendly. He did a great job for us today.
I have been going to Nissan Service for years with my vehicles. I always have a great experience. They are friendly, knowledgeable, and extremely helpful. Highly recommend.
I had a very pleasant experience at Nissan of Rochester. From the moment I arrived I was greeted with a smile. The communication was great throughout the process of having my vehicle worked on. I feel that they went way beyond to take care of me. Thank you Nissan of Rochester for keeping my old pickup on the road!
Best sales man ever! Got me in to a car I love while making the experience so awesome!
Wonderful customer service
I can’t begin to tell you how pleased I was with my purchase experience at Nissan of Rochester. From start to finish the staff was friendly, personable, and professional every step of the way. Starting with Sales Professional Adam Hussein regarding my interest in a 2023 Rogue for my son. Adam McCabe the Finance Manager was equally impressive. I appreciated his laid-back personable style. His communication, thoroughness on warranty details, and efficiency during the purchase process was excellent. The presentation of value-add programs for peace of mind for my son during his ownership was comprehensive and practical. The General Manager ...
Work done quickly and with expertise
Always a great experience. I have been going to this Nissan dealership since 2014. Never disappointed.
VERY CLEAN WORK AREAS AND FRIENDLY WORKERS. LOOKING FORWARD TO COME BACK AGAIN.
I came in for regular oil change and maintenance. I asked about a part that was supposed to be back ordered from 8 months ago when I purchased my car and was was to be fixed as terms of the purchase. They had no record of the order. They did order it the day of maintenance and I was messaged a few days later the part was in and I scheduled a day to have it installed.
Amazing customer service!!
Kole Smith is the best! Very kind and thorough!
They worked well with fixing the issue and giving a loner car so I could go home😁
Kole did a great job of explaining the services. Very cordial and professional. Kole would be a great salesperson down the road.
My car repairs are complete. Staff is friendly and knowledgeable. They make sure I know what my car needs are and what it’s going to cost. Excellent customer service.
The guys, very helpful I've dealt with Kole Smith and Tegin Erickson have been tremendously helpful in guiding me through the repair of my vehicle. They were always very kind and professional throughout, thank you Nissan Rochester for your service and great staff.
Cole was very professional and knowledgeable.
Thank you guys so much for the help finding the beautiful 2023 Ariya! I love it so much and it is absolutely the most perfect car for me!
Tegin is a very professional and pleasant person to work with. She listened to and followed through on addressing my concerns, kept me informed of the progress on my vehicle, and she and the entire team at Nissan of Rochester made sure I was comfortable while I waited. Thank you to everyone there for your excellent customer service and care for my vehicle.
Service department was great, however I don't care for the minor issues my truck has won't be taken care of. Follow up call from Nissan, and they are looking into the issues with the vehicle.
i have great customer experiences with Daryl Steele
Great customer service every time.
I can not say enough great things about Daryl Steele one of the sales professional here. He showed us what we asked for and more. Greatful he did!! We ended up settling on a beautiful 2021 AWD, Nissan rogue, SV. I mean all my husband and I could think of say to each other was WOW 🤩 and was still within our budget! Adam does a great job with helping you understand all the financing that goes behind with purchasing a vehicle. We will definitely be referring people here and will be returning customers.
Excellent service from Jacob at Nissan of Rochester today. He worked with his team to diagnose a complex problem. Got everything fixed. Kept me posted at ever step along the way.
Kole provided great customer service! He even helped me out with a new car benefit that I didn't know I had!
I asked the dealership to look up Pasa service to my truck and they were very helpful in this area. Everyone was great during my vist.
Better than 5 stars
Jacob and the Nissan Crew that worked on my vehicle were very kind, professional and didn’t try to upsell me anything beyond the repair I came in for. They made sure I understood what needed to be fixed and kept me updated on when it would be completed.
A pleasant experience, knowledgeable workers, clean waiting area. Everything I look for.
He is great to work with
Thank you to my trusty service advisor Jacob who went above and beyond with some recent repairs my car needed. It was a couple things not covered by my extended warranty--though he worked hard with the warranty company to try and get them to change their mind (they wouldn't). I was able to get in a few days earlier than planned once the part arrived. I like that I have a consistent individual that I trust to handle my car repairs. Everyone I encounter there in the service department is helpful. Check them out!
Was not expecting to purchase a Nissan when I woke up that morning, but they found a good price for me that was within my budget and everything worked out nicely. Everyone in the facility, from the sales staff to the service guys were very friendly and professional.
I had an excellent experience with Jacob! He was so friendly and explained everything to me. I’ll definitely go there again!
Very curtious and accomidating.Made me feel more than a customer! Highly recommend.
Had a great experience buying a second hand car here. They got everything in order before the sale (the hood was broken and was fixed without extra costs)! Didn’t feel pressured at all and was an overal excellent experience, special thanks to Daryl for helping us throughout the process!
Jacob was very thorough and attentive. Great experience. Thanks!
I just bought my car here from yesterday and their service was amazing!! I drove over an hour originally to test drive a jeep which I ended up not liking. O’keth showed me this car and I fell in love!! The people there were nice and easy to talk too, The buying process was so fast and easy!! And I couldn’t be happier with this dealership. They have such helpful employees who will treat you the way the way you want to be treated and will greet you the second you walk into their dealership
Jacob and the team at Nissan are great. They explain what is needed/recommended and always share the good news on my cars condition. A++ great service!
Service visit was for a recall issue which was handled prompt & timely. Service desk attendant explained what needed to be done, how long it would take & offered a free safety inspection & car wash. Very pleased with overall experience.
Very friendly and courteous.
Great experience from the moment we arrived! Comfortable waiting area with drinks and snacks. Also a nice area for children to play.
N/A
Jacob took care of me for an oil change today and could not have gotten better care! Thanks Jacob!
Great service
Jacob was great. They always take care of my truck like it's their own. Thanks team Nissan
Daryl was super easy to work with! Very quick responses and flexible with all our questions. We were out of town buyers who drove in to see the car but he helped us with a walk around and questions before we even had to leave our house! Super nice guy! Highly recommend Daryl as he’s been an honest person with us and been kind throughout the process!
Tiegen was amazing and my saving grace to help me get my car up and running before I had to leave out of state. There was so much stress and she calmed me down and was reassuring with every step of the way. The team at Nissan was all around AMAZING, and did great work !
Everyone here has been so nice and helpful. John Potter helped me pick out a great car!
Being a client at Nissan is just better, some people doesn't have Nissan application so they might not know what's going on with their car, like the system, tires, sensors, screen, and even the lights, so they called me to check on my car and schedule an appointment, which is really good, I am happy to be a customer at Nissan dealership especially because they have such a good employees, I always deal with David and he is always trying to help me finding the best way to cover the service at a short amount of time. I ...