Customer Testimonials
Jacob was amazing. He got my car in the same day and made it very easy for me.
We chose to have car services here because of excellent service that they offer
Very efficient friendly was a great experience
I had a gotten a call from Adam , I met with him and his salesman Okef I was treated very well , they both showed care and compassion I have leased many rogues from Nissan and I always very satisfied.
Adam went above and beyond to work with us. We also went to the other local dealership first and the customer service does not even come close. Best dealership experience we've had.
Jacob is amazing and always goes above and beyond to make up for my bad experiences with the previous ownership. Pleasant and very professional.
We had a great experience working with Daryl and the crew at Roxhester Nissan, they made the car purchasing experience very easy.
We purchased a vehicle from Nissan car dealership in August 2023. We were overwhelmed with our sales woman Reme S. She was very friendly, knowledgeable, and able to communicate any questions or concerns we had. We felt very welcomed and not pressured into buying this car. The Team concepts with all persons we worked with, was most appreciated. Every single one of them were there for your needs and not forced engagements. Very impressive establishment and certainly will go the extra mile, to make your purchase a positive experience. Best customer service we’ve ever had. Nissan of Rochester is the ...
Daryl. Was awesome. Very patient. All my needs were well taking care of. Even when I began to get frustrated because of my own personal credit. He was patient and understanding and able to still get me in a vehicle I would not regret the purchase. Would recommend him to friends and family. Great job.
Very professional, timely service, warm welcome, all in all a great experience
We had a great experience here! Honest people that seem to actually enjoy where they work, and who they work for. They also don’t work on commission, so we didn’t feel any pressure, merely educated. Daryl was a pleasure to work with- we recommend him as a salesman! Bonus that they check each vehicle for safety, cleaned it before we came to test drive, and now offer a car wash anytime moving forward.
My husband and I really enjoyed the process of buying our 2020 Nissan Pathfinder! Daryl was great to work with. He's a family man, so he always had our best interest in mind. Thanks for the great experience. We are very happy with our purchase. I would recommend Nissan of Rochester to my friends and family and Daryl too! 😊
Excellent service as always
Daryl is hands-down a sales pro. He’s very patient and will not try to sell you something just to make a sale. No pressure atmosphere. Nissan Rochester, THANK YOU! Everyone was great. And the finance guy, you are a miracle worker. Best vehicle purchase I have ever made. I will refer my friends and family every time.
Jacob Howlett understood the needs of the customer and exceeded expectations. He was attentive and knowledgeable. Great customer service!
My boyfriend and I worked with Zack to find a new car. He made the experience very easy and not stressful. He kept us up to date on the car, and was even able to deliver it since we do not live that close to rochester. I will defiantly go back to him if we need something in the future.
I have had nothing but great experiences with Nissan. Daryl and Adam were great , honest and very informative in helping me during the whole process. Explained everything in detail.
Daryl was a very friendly salesman who treated me and my mother in law like we were friends. He hooked us up with a wonderful Nissan Juke.
Jacob was very friendly and helpful!
Darrel and the other staff were very friendly and helpful in getting me into a new vehicle.
Wow!!! I'm so impressed with Penz Nissan of Rochester with assisting me from beginning to the finish with purchasing my first brand new car! There is an amazing team of people who went above and beyond to help me make this purchase. Zach, Adam, Oketh, James, and Jacob each one gave superior customer service! I felt like I was their #1 customer! I work in retail and know how important customer service is. I wish I could give more than 5 stars! Penz Nissan is where it's at for your next vehicle purchase!. I'm still jumping for joy over ...
Above and beyond working as a team, honestly the most outstanding dealership in my opinion to get me in my first vehicle, no matter what situation I was in they will do the absolute best they can to flex with whatever you got, if I could give this more than a 5 star rating I'd put it at 100. SHOUTOUT TO ZACH AND ADAM!! Yall are real ones out there for sure💯.
I am 160+ miles away from the dealership. They were all incredibly helpful and prompt in responding to my inquiries. Daryl sent a video of the car to me to prove his responses. I wish they were closer so I could visit for service! Adam explained clearly the financial processes, making it very easy to go through the financing. They had someone drive the car to me because I couldn't get there for more than a week. That is incredible service!!!!
We recently purchased a car from Nissan at Rochester. Our sales person Tyra was so kind and amazing in providing us a great experience. She walked us through the features on the car, and helped us surprise my daughter. Overall the staff was very sweet and helpful.
Had the pleasure of doing business with Sales person Daryl Steele at Nissan of Rochester. Bought my first Infiniti vehicle from Daryl and couldn't asked for a better deal and service by my sales guy Daryl. He basically was determined to give me a car in my search of a used vehicle and a deal that was also in my budget. Great and easy process, no pressure like in the big city. Would recommend Daryl and the finance team at Nissan of Rochester to anyone who is in the market of new or used vehicles.
Great experience, very helpful. Would recommend.
I went in to get my first car and everyone there was super nice and helped me step by step, very happy with the car I got and very happy with all the help they offered, 10/10 and recommend going
Great sales experience! Zach and Adam were excellent and helped us through all the paperwork and new vehicle experience.
We bought a new Nissan Versa and a short time later we were driving it home. The Salesperson Zack Winter showed us videos and explained a lot of things about the Nissan Versa. A great day Thanks very much.
Zac was a great salesperson. We had been shopping for a new vehicle and had been to 2 other dealerships that were rude and acted inconvenienced that were were there. Zac was far above and beyond our expectations. We ended up buying 2 new vehicles from him.
Tyre was awesome to deal with. I would highly recommend seeing her for you next vehicle
From the very beginning Daryl was very helpful in helping me with the car I had found on the internet, he said he was new but he was very thorough through the whole process and he was so helpful! Would recommend!
We worked with Daryl, he explained everything perfectly and was patient. Overall amazing salesman!
Great!
First shoutout: Daryl - he was awesome! He helped me pick out the best car for my wants and needs! Plus he was great company while the paperwork was being processed. Second shoutout: Adam - he was great! Although, he couldn’t get me my first pick, he helped me out with my second pick. Wouldn’t have got to drive away with a beauty if it wasn’t for him!
The service technician explained everything that was done and explained what will be needed the next time of service. He was very thorough!
Content with the service 😌 👌 ☺️ 🤗
Had a fantastic time was simple and comfortable with all the staff. Top marks on hospitality and service.
I actually bought a Nissan frontier, also dealt with parts and service for some things I wanted added and everybody was great. Thanks Reem
Ask for Daryl! Very low pressure, relaxed, and super helpful salesman!
Very friendly service. I did not feel pushed to purchase something they wanted to sell. I think the information provided was very through.
Great experience.
Awesome experience! Zach and Oketh were extremely helpful! I’m very happy with the purchase I just made! I would highly recommend going to them if you’re looking for a car!
Daryl has give me a awesome experience and I appreciate them again 10 stars
We worked with Daryl on buying our sons first car! He was more than helpful and made our experience an amazing one! We are from a different state and had bad experiences buying a car from where we lived. We would definitely drive the 10 1/2 hours again to purchase from them! Thank you guys so much! Jeremy, Pamela, and Drake
Amazing service by Daryl getting my first car.
Great service from the beginning! From the time I called to making my appointment and to the diagnostic of my car, I was treated great and they were very clear about everything! They made sure I understood any costs and/or what my warranty covered. They didn’t do any work without showing me a price first. I am so happy with Nissan of Rochester and they have my service for many years to come!
So positive! Everyone was extremely welcoming and polite, and took the time to describe everything in full. Felt like a VIP for sure!
We were recently searching for a "new to us" car to replace a 2018 ford focus that got Tboned and totalled. Unbelievable how hard it is to find a good manual transmission car these days.!.! I first contacted the internet team about a car, 2014 VW passat se, one owner and no accidents.... Reem Suliman replied and was helpful with some questions about the car and gathering more information. We made the 80 mile drive to see this car and one other (the Hyundai was a pile as expected) took it for a drive, looked it over closely, was able to ...
Excellent service, very professional. Thank you Tegin and David
I definitely recommend Nissan of Rochester or Penz in general to anyone looking to buy a car. They were so helpful and made me feel really confident in my purchase. They aren't there to just sell you a car, they are truly there for you. Darryl helped me out today and was absolutely phenomenal to work with. I won't ever go anywhere else to buy. Thanks for everything guys:)
Got my vehicle in before my appt for recall work on our Altima, offered a free car wash, provided a detailed list of recommended maintenance based on mileage but there was no pressure to do the extra work. Waiting room was clean and comfortable with a great coffee machine. Communication with the service dept was great before and during the repairs. Pricing was also great for being a dealership, will be going back for maintenance needs! If they gave me the right trade in value I'd surely go for a newer Nissan with them.
Am a Senior Citizen with numerous disabilities, staff searched 48 states for car to address my disabilities. Found exactly what I need + low mileage, showroom condition, & accessories I never expected. Zack Winter, in charge of searching, kept me informed since this was not a simple search. James, Sales Manager also helped when needed to help with the search & final paperwork. I was totally impressed with the service of these two employees, but also other staff I came in contact with. They were also quite helpful every step of the way. Feel the dealership owner(s) deserve recognition and definitely ...
Dylan is excellent. Really listened to what we needed in a car and helped us find exactly what met our needs and more, all while staying within the budget and not pressuring. Entire staff is welcoming, friendly, and willing to help each other.
Understood what I wanted and completed sales in a short amount of time
The buying process was easy and the sales team were friendly and answered all of our questions. Tyra went out of her way to make sure we had a good experience!
Zach and Adam were amazing to work with . Answered all my questions . This is me 2nd Nissan from here and will be recommend to anyone
Thank you very. He is really nice guy and helps a lot with services. I give 5 stars.
I would love to express how absolutely amazing I felt and was treated at Nissan of Rochester! I couldn’t stop myself from constantly bringing up how I have never been treated better at a car dealership. I walked in expecting to feel pressured and rushed into buying a car, running my credit, and feeling like another opportunity to make a sale. That’s not what happened at all. As soon as I walked in I was greeted by Tyra, and Reem shortly after. These two were so amazing to work with. It actually felt like we were friends by ...
We recently purchased a newer vehicle at Nissan of Rochester. Our salesperson Tyra and the service staff were wonderful, very attentive and helpful with our purchase, we highly recommend Nissan of Rochester! We love our new vehicle! Thank you for the enjoyable experience! Jody Brennan
Everyone is very professional and kind. Jacob was particularly attentive to my disability needs and made me feel that "my best interests" were foremost in mind of the entire staff.
Great service and friendly staff. Fantastic
Well done
Quality car that I recommend
Jacob was our service advisor and he is TOP NOTCH!!! He is polite and thorough and has excellent communication!!!!!!
Quick. Waiting area pretty comfortable and good communication.
Everyone is very friendly. They made sure I understood everything we talked about. My salesman and finance guy were awesome. Highly recommend to anyone that's looking to buy a vehicle.
Jacob and the service team at Nissan Rochester are efficient, respectful and highly competent. I highly recommend them.
The crew went above and beyond with making sure I was satisfied and the proper work was done on my vehicle.
This is by far the BEST service I have ever had at any dealership. Everyone was so kind and went out of their way to help me. I want to recognize Laura Gerken who especially went above and beyond to make sure I was taken care of... I highly recommend Nissan of Rochester.
Willy's the man
We worked with Jacob in service, he was outstanding.
Amazing customer service!
I’m a longtime Nissan customer, so when it was time to buy a new vehicle, Nissan was my first stop. As it turned out, it was my only stop. From my first phone visit with James to my appointment with him and Liz — from the test drive to driving away in my new Nissan Rogue — they both made it an exceptional car buying experience. I appreciated not only all the information they provided but also simply the comfort level in talking with them to make the decision. Because of James and Liz I was completely pleased with the whole ...
I just bought a 2022 Nissan Frontier Truck. I am just loving this truck. Space is more than I thought. Comfortable, handles very nice. I am enjoying this truck so much. The sales staff and finance staff just amazing and so helpful.
Tegan and James were great!
My car got a recall and the car was inspected at Nissan dealer of Rochester. I want to thanks for Kevin Peterson who did great job for us. The team not only finished the recall but also inspected my car. When I picked my car, he also pointed out what issues I should deal with. I really appreciate Nissan dealer providing such a great tech team for us.
Great service & amazing workers! Shout out to Tegin!
Great people and excellent service. Thank you Liz and the rest of the staff that helped me with my purchase.
test drove 2021 Roag and 2021 Murano both drove nice and comfortable sales person was well informed
Great staff and great product. Very happy with my new Nissan Frontier!
Great customer service
Wonderful experience here today buying my new Nissan Rogue. James and Liz were very helpful with all my questions and treated us with open arms. I highly recommend this dealership!
Their entire team was very welcoming and professional. We were emailing back and forth for 4-5 days before the vehicle we wanted became available. Far exceeded my expectations for service. They did everything they could as a team to get us in the vehicle we wanted!
My experience buying my car here was exceptional. Liz Garza was able to help me through the process from scheduling the test drive, allowing a second opinion inspection, and ensuring I felt 100% comfortable with my decision. She went above and beyond to make sure I was connected with the right team members to ensure the purchase of my car process was smooth. Thank you Liz for the thoughtful, transparent and reliable process of buying my second car. I would highly recommend her and Nissan Rochester in general when considering purchasing a car!
Very happy with the service and explanation of what needs to be next. The technician who met with me was very helpful. Want to specifically thank the service advisor, Jacob Howlett, for always going the extra mile and making sure everything is taken care of correctly!