Customer Testimonials
Content with the service 😌 👌 ☺️ 🤗
Had a fantastic time was simple and comfortable with all the staff. Top marks on hospitality and service.
I actually bought a Nissan frontier, also dealt with parts and service for some things I wanted added and everybody was great. Thanks Reem
Ask for Daryl! Very low pressure, relaxed, and super helpful salesman!
Very friendly service. I did not feel pushed to purchase something they wanted to sell. I think the information provided was very through.
Great experience.
Awesome experience! Zach and Oketh were extremely helpful! I’m very happy with the purchase I just made! I would highly recommend going to them if you’re looking for a car!
Daryl has give me a awesome experience and I appreciate them again 10 stars
We worked with Daryl on buying our sons first car! He was more than helpful and made our experience an amazing one! We are from a different state and had bad experiences buying a car from where we lived. We would definitely drive the 10 1/2 hours again to purchase from them! Thank you guys so much! Jeremy, Pamela, and Drake
Amazing service by Daryl getting my first car.
Great service from the beginning! From the time I called to making my appointment and to the diagnostic of my car, I was treated great and they were very clear about everything! They made sure I understood any costs and/or what my warranty covered. They didn’t do any work without showing me a price first. I am so happy with Nissan of Rochester and they have my service for many years to come!
So positive! Everyone was extremely welcoming and polite, and took the time to describe everything in full. Felt like a VIP for sure!
We were recently searching for a "new to us" car to replace a 2018 ford focus that got Tboned and totalled. Unbelievable how hard it is to find a good manual transmission car these days.!.! I first contacted the internet team about a car, 2014 VW passat se, one owner and no accidents.... Reem Suliman replied and was helpful with some questions about the car and gathering more information. We made the 80 mile drive to see this car and one other (the Hyundai was a pile as expected) took it for a drive, looked it over closely, was able to ...
Excellent service, very professional. Thank you Tegin and David
I definitely recommend Nissan of Rochester or Penz in general to anyone looking to buy a car. They were so helpful and made me feel really confident in my purchase. They aren't there to just sell you a car, they are truly there for you. Darryl helped me out today and was absolutely phenomenal to work with. I won't ever go anywhere else to buy. Thanks for everything guys:)
Got my vehicle in before my appt for recall work on our Altima, offered a free car wash, provided a detailed list of recommended maintenance based on mileage but there was no pressure to do the extra work. Waiting room was clean and comfortable with a great coffee machine. Communication with the service dept was great before and during the repairs. Pricing was also great for being a dealership, will be going back for maintenance needs! If they gave me the right trade in value I'd surely go for a newer Nissan with them.
Am a Senior Citizen with numerous disabilities, staff searched 48 states for car to address my disabilities. Found exactly what I need + low mileage, showroom condition, & accessories I never expected. Zack Winter, in charge of searching, kept me informed since this was not a simple search. James, Sales Manager also helped when needed to help with the search & final paperwork. I was totally impressed with the service of these two employees, but also other staff I came in contact with. They were also quite helpful every step of the way. Feel the dealership owner(s) deserve recognition and definitely ...
Dylan is excellent. Really listened to what we needed in a car and helped us find exactly what met our needs and more, all while staying within the budget and not pressuring. Entire staff is welcoming, friendly, and willing to help each other.
Understood what I wanted and completed sales in a short amount of time
The buying process was easy and the sales team were friendly and answered all of our questions. Tyra went out of her way to make sure we had a good experience!
Zach and Adam were amazing to work with . Answered all my questions . This is me 2nd Nissan from here and will be recommend to anyone
Thank you very. He is really nice guy and helps a lot with services. I give 5 stars.
I would love to express how absolutely amazing I felt and was treated at Nissan of Rochester! I couldn’t stop myself from constantly bringing up how I have never been treated better at a car dealership. I walked in expecting to feel pressured and rushed into buying a car, running my credit, and feeling like another opportunity to make a sale. That’s not what happened at all. As soon as I walked in I was greeted by Tyra, and Reem shortly after. These two were so amazing to work with. It actually felt like we were friends by ...
We recently purchased a newer vehicle at Nissan of Rochester. Our salesperson Tyra and the service staff were wonderful, very attentive and helpful with our purchase, we highly recommend Nissan of Rochester! We love our new vehicle! Thank you for the enjoyable experience! Jody Brennan
Everyone is very professional and kind. Jacob was particularly attentive to my disability needs and made me feel that "my best interests" were foremost in mind of the entire staff.
Great service and friendly staff. Fantastic
Well done
Quality car that I recommend
Jacob was our service advisor and he is TOP NOTCH!!! He is polite and thorough and has excellent communication!!!!!!
Quick. Waiting area pretty comfortable and good communication.
Everyone is very friendly. They made sure I understood everything we talked about. My salesman and finance guy were awesome. Highly recommend to anyone that's looking to buy a vehicle.
Jacob and the service team at Nissan Rochester are efficient, respectful and highly competent. I highly recommend them.
The crew went above and beyond with making sure I was satisfied and the proper work was done on my vehicle.
This is by far the BEST service I have ever had at any dealership. Everyone was so kind and went out of their way to help me. I want to recognize Laura Gerken who especially went above and beyond to make sure I was taken care of... I highly recommend Nissan of Rochester.
Willy's the man
We worked with Jacob in service, he was outstanding.
Amazing customer service!
I’m a longtime Nissan customer, so when it was time to buy a new vehicle, Nissan was my first stop. As it turned out, it was my only stop. From my first phone visit with James to my appointment with him and Liz — from the test drive to driving away in my new Nissan Rogue — they both made it an exceptional car buying experience. I appreciated not only all the information they provided but also simply the comfort level in talking with them to make the decision. Because of James and Liz I was completely pleased with the whole ...
I just bought a 2022 Nissan Frontier Truck. I am just loving this truck. Space is more than I thought. Comfortable, handles very nice. I am enjoying this truck so much. The sales staff and finance staff just amazing and so helpful.
Tegan and James were great!
My car got a recall and the car was inspected at Nissan dealer of Rochester. I want to thanks for Kevin Peterson who did great job for us. The team not only finished the recall but also inspected my car. When I picked my car, he also pointed out what issues I should deal with. I really appreciate Nissan dealer providing such a great tech team for us.
Great service & amazing workers! Shout out to Tegin!
Great people and excellent service. Thank you Liz and the rest of the staff that helped me with my purchase.
test drove 2021 Roag and 2021 Murano both drove nice and comfortable sales person was well informed
Great staff and great product. Very happy with my new Nissan Frontier!
Great customer service
Wonderful experience here today buying my new Nissan Rogue. James and Liz were very helpful with all my questions and treated us with open arms. I highly recommend this dealership!
Their entire team was very welcoming and professional. We were emailing back and forth for 4-5 days before the vehicle we wanted became available. Far exceeded my expectations for service. They did everything they could as a team to get us in the vehicle we wanted!
My experience buying my car here was exceptional. Liz Garza was able to help me through the process from scheduling the test drive, allowing a second opinion inspection, and ensuring I felt 100% comfortable with my decision. She went above and beyond to make sure I was connected with the right team members to ensure the purchase of my car process was smooth. Thank you Liz for the thoughtful, transparent and reliable process of buying my second car. I would highly recommend her and Nissan Rochester in general when considering purchasing a car!
Very happy with the service and explanation of what needs to be next. The technician who met with me was very helpful. Want to specifically thank the service advisor, Jacob Howlett, for always going the extra mile and making sure everything is taken care of correctly!
Always a great experience at Nissan! Always greeted with a friendly smile and they explain the work they will do very throughly which I really appreciate. Our salesman Mo.. saw us while we waited and was sure to say hi and ask us how we like our vehicle.
Jacob is the best advisor that I have ever worked with. That includes other brands and dealerships!
Prompt, courteous staff and any problems or changes explained.
Great people to work with. They made getting my new car as simple and easy as could be.
I hadn’t bought a car in over 10 years, and it was time. Adam set me up with Mackenzie who was a dream to work with! She showed me all the cars in my price range, and rode in circles with me while I test drove and got a feel for each car. At one point, Adam even drove a car to my home so that I could test drive it quick on my break from work. Once I decided on a car that fit my needs and lifestyle, Adam went above and beyond to help make sure the payment ...
HIGHLY RECOMMEND this dealership!! We were astounded by the amazing service we received! They went above and beyond in every aspect of our purchase to make sure we were satisfied.......a very rare find in the business world today. They were upfront and honest, gave us a VERY fair price for our trade-in, and their "follow through" was superb! Every phone call was returned in a timely fashion and with respect. If you are in need of a new or used vehicle, I absolutely know that you will not be disappointed with this dealership!
I always have a great experience and very courteous experience they always take care of my needs in a professional way
(Translated by Google) VERY GOOD ATTENTION, THANKS TO ENRIQUE FOR HIS SUPPORT (Original) MUY BUENA ATENCION, GRA IAS A ENRIQUE POR SU APOYO
This was the easiest and simplest car buying experience ever. Thanks Liz Garza for making this such an amazing experience!!!
I love the experience shopping my car here. James is cool manager and we almost agree on a fair trade-in value and the new car price in no time. Mo is a nice and welcoming sales person to work with. The most fun part is he let me test drive another vehicle when I was waiting for the documentation of my purchase (he also took the below picture). 5 star recommendation for this dealership that you should definitely consider for a good vehicle shopping experience!
Let me start off with saying, Mo has to be the best individual I’ve ever worked with at a car dealership! He understood everything I asked of him and was able to find me EXACTLY what I wanted! I would work with Mo 50 more times if I needed 50 more cars! The rest of the staff at Nissan were great people and were all willing to go above and beyond what was initially asked of them. HUGE THANK YOU to the staff in Rochester for helping me continue to protect my family while driving by making sure my new car ...
Mo was extremely helpful. We had so .any questions and he sat with us to explain every answer until we were happy with our decision. I would not hesitate to recommend him and Nissan of Rochester to my friends and family.
They were extremely helpful and kind.
Everyone was respectable and helpful
Got an oil change and tire rotation. Technician explained results of inspection and what maintenance is due next and when. Very good service
There is not a better dealership in all of Rochester. I went to quite a few and the people that work at Nissan of Rochester not only took the time to help me find exactly what I wanted. They went the extra mile to help me get a lower payment and make sure I was the absolute happiest I can be. Would recommend to anyone looking to buy car.
Great buying experience! Customer service was beyond what I expected! Highly recommend this dealership!
Salesman Mo Yassin was awesome to work with; very personable, professional, and knowledgeable. Highly recommended when you are looking for your next vehicle.. Adam McCabe in Finance and John Lux in Service all added to the great experience. All went the extra mile as we got a new (used) vehicle for my daughter. This experience will for sure make us repeat customers in the future. Thanks All!
Convenient appointment Friendly service rep Helpful to have a lift to home and back to dealership
I had a very good experience, very attentive to me, always aware of what I needed, they always took care of my time, very respectful, very good guarantees, I am very happy with my purchase of my Nissan Titan truck, I recommend it .. !! 🌟🌟🌟🌟🌟
Mo and Mackenzie were phenomenal. They were very informative and friendly.
Wonderful staff!!
I received excellent service from Mo and Mitch when purchasing my 2021 Nissan Frontier.
Good job. Friendly service. Even though couldn't get my whole car serviced they explained why.
We really appreciate the personal touch and attention to detail that Nissan's sales/service personnel provides. I'd definitely recommend them to anyone. They even go above and beyond just to ensure customer satisfaction. Thank you!
I was traveling to Rochester for the day and was able to get an appointment for an oil change and tire swap. John was very friendly and kept me informed. Would definitely recommend this dealership.
I got in and out super fast with an answer to my question about my tires sensors.
Very knowledgeable and helpful sales people!!
Their service dept. is great! We were visiting Rochester today from La Crosse. Just before heading back to La Crosse, we noticed that the engine shield under our Rogue was dragging on the ground. Nissan of Rochester got us in right away, secured the shield with new tabs, and got us back on the road in under 15 minutes. And the best part was that when I asked how much we owed, they said, "No charge!" We'd definitely bring our vehicle to them for service if we lived closer! Thanks, Nissan of Rochester!
Excellent customer service!
I highly recommend this place, If anyone looking to buy car.They offer me great price and great customer service. Buying process was easy and no pressure like some other places.Thanks Alex for making this easy.
Nice snacks.
Oil change/tune up. Very efficient, friendly, knowledgeable staff
Besides the recommended service, they also did what they could for the hood latch recall that I had forgotten about.
Everything and everyone was amazing
Very friendly. Professional , respectful, fast and timely service .