Customer Testimonials in Rochester MN

This is my fourth car with Nissan! It’s always a pleasure working with them. I worked with Jesse and Derek, both were great! Derek is hilarious and makes the tedious paperwork a fun time!

Malik was a friendly, low pressure associate. His approach helped sell me on the truck.

First off, im happy with the vehicle I bought. The service dept was great with my complimentary oil changes. My issue is with customer service by sales staff. 4 different people told me they would get something taken care of for me and I never heard back from any of them. 1 was by phone and 3 I talked to in person. My wife is looking at buying a new vehicle sometime this year. It's most likely not going to be at Rochester Nissan.

Branden Tucker was very knowledgeable and easy to work with. The process was a pleasant experience and I would recommend him if you're ready to purchase a vehicle.

The sales people were friendly and helpful finding the best deal that suit my needs. The prices were reasonable and straight forward.

I really enjoyed my purchase experience with Rochester Nissan. I was able to get a fair price with 0% finance. My Rogue has all the features I was looking for and they had a variety of colors available. My salesperson Jesse was knowledgeable and easy to communicate with.

Initially, our experience was not very good and we were left extremely disappointed. We were told our vehicle would be ready to pick up and it would be fully detailed and have the glass protection and rust inhibitor applied. When we got there, we were told by our sales person that it was done and the vehicle was detailed. The vehicle was not detailed and was dirty on the inside and outside. I got a phone call from service on the following Monday to set up the appointment to apply the glass protection and rust inhibitor. When i told the ... Read More

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Google - Jun 10, 2026

Initially, our experience was not very good and we were left extremely disappointed. We were told our vehicle would be ready to pick up and it would be fully detailed and have the glass protection and rust inhibitor applied. When we got there, we were told by our sales person that it was done and the vehicle was detailed. The vehicle was not detailed and was dirty on the inside and outside. I got a phone call from service on the following Monday to set up the appointment to apply the glass protection and rust inhibitor. When i told the person who called we were told it was done already, Instead of checking into it, they said "oh, never mind then." I had to ask them to check into it and it indeed was not done. Once it was done, the glass protection was not buffed out well and my windshield was full of marks or streaks. I had to bring the vehicle back to service a few days later because the android auto was not staying connected to my phone, still. They kept it for the day and never found anything. They asked if they could wash it for me and I said yes. The next day, I noticed what looked like clear coat peeling where water spots were all over the entire vehicle. I was furious, but my husband reminded me the sales person who helped us with our paperwork and our sales person we worked with both told us the bumper-to-bumper coverage included paint and defects. This is our first non-GM vehicle so we trusted what we were told. In fact, the sales person who we worked with for the financing told us their Skip Chip product was worthless and he doesn't sell it or recommend it for anyone. It was a product I was interested in because I drive a lot for work, but we decided against it based on the advice from this guy. A week later I had several chips of paint missing from my hood and the clear coat issue. I was fuming to find out we were deceived. Suddenly this $50,000 investment was something I couldn't stand the sight of because it was always something up to this point and the spots were just the icing on the cake after being lied to. I am a nurse and work from my car. The vehicle was something I purchased for myself to have new, reliable vehicle for all my miles. I was heartbroken and felt taken advantage of and angry. This was the second vehicle we had purchased brand new from the Nissan/GMC dealerships now owned by Penz - our first one was purchased when it was still Lupient - and I was treated like a stupid female and talked down to by the service department every time I went for service and our problem with our terrain was never properly documented and we were tossed around so much that we gave up on trying. I was really starting to regret doing business with them again, but figured it was under new ownership so it has to be different this time. I called Lindsay, one of the sales managers at Penz, as a last ditch effort to try to have my frustrations heard and see what options existed, if any. When I saw her in person the first time, I eventually broke down in tears because I was so gutted by everything. We left that meeting finally feeling heard and listened to and were hopeful. The next day, my husband called me and said he had great news for me. He had talked to Lindsay and they replaced the hood on my Rogue with a brand new one, detailed it thoroughly inside and out, and because we were given misleading information about a product that would be very valuable to me, Penz was covering half the cost of applying the Skip Chip to my front end!! Lindsay, Kevin, and everyone truly went way above and beyond anything we ever could have imagined! My heart is so full with how they listened to me/us and how dedicated they were to making it right!! I will absolutely keep going back there, as long as Lindsay and Kevin stick around!! I get to pick up my Rogue today after a week and a half in a loaner car and I cannot wait!!!

Such an easy process. I have a very happy girl for her first car!! Thank you Jesse for everything!!!

Nice people, helpful

Jon was very knowledgeable and polite during the whole experience. This is the second time dealing with Jon very professional

Amazing sales team, customer service,and quality vehicles.

Had a great experience in purchasing a new vehicle from Nissan of Rochester. Jesse was so easy to work with. Great team of people.

Awesome, helpful salesman. This outback wilderness is so awesome I have a hard-on!

Malik and Shawn were awesome to work with! If you're looking for a new nissan, you won't find a better team. Malik spent a good portion of a morning in the rain and on test drives with me. Shawn worked with me on a way that my out of state family could experience the car before purchase without a commitment to see if everyone would love it.

Excellent service!! Isaiah was fabulous. Very friendly and listened to what we wanted and got us exactly what we asked for.

They were so awesome to work with and put me at ease. They delivered my vehicle and made it easy to communicate via text because phone calls don't work with my job. We also got a lifetime warranty for our Subaru. If we get another Subaru down the road, we would definitely go to them again.

I would like to express my gratitude to Jesse Flanagan for his assistance during my car buying process. He demonstrated a high level of professionalism and extensive knowledge regarding my vehicle. I traveled a long distance to check out a vehicle listed in their inventory. After scheduling an appointment with Jesse, I arrived to find the car ready and spotless, complete with a welcoming smiley face sign. The transaction was conducted smoothly and I would confidently recommend him to others considering a car purchase.

Recently bought a Toyota Corolla from Rochester Toyota for my son. Wanted to get my son a Corolla because they are well designed, reliable and a great value. The individuals of the sales team I worked with were Seng and Patrick who are very knowledgeable, helpful and kind. I recommend Rochester Toyota 🙂

Best service I’ve ever received I stopped into Nissan of Rochester for parts and ended up having one of the best customer service experiences I’ve ever had. I met a salesman named Jesse Flanagan, and from the very beginning he was nothing short of impressive. Not only did I decide on the spot that I’ll be buying my next vehicle from him, but he went above and beyond by taking the time to explain every feature and every product Nissan offers. After that, he personally walked me to the parts department and made sure I was completely ... Read More

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Google - Jan 23, 2026

Best service I’ve ever received I stopped into Nissan of Rochester for parts and ended up having one of the best customer service experiences I’ve ever had. I met a salesman named Jesse Flanagan, and from the very beginning he was nothing short of impressive. Not only did I decide on the spot that I’ll be buying my next vehicle from him, but he went above and beyond by taking the time to explain every feature and every product Nissan offers. After that, he personally walked me to the parts department and made sure I was completely taken care of there as well. The way Jesse handled everything from start to finish was outstanding. This is the kind of service you don’t expect anymore in today’s world, but Jesse proves that you can still be treated the right way. He is professional, knowledgeable, and genuinely cares about the customer experience. This salesman deserves to be promoted. From my entire heart, thank you Jesse Flanagan you are truly the best. I look forward to seeing you again soon, and I will absolutely be sending my friends and family your way. Thank you, thank you!

TLDR - Amazing experience. Both Scott and Eric are so smart and kind - they even helped me deal with another Nissan location when the other location did a terrible job of communicating. Highly Recommend!

Was an awesome experience. Makenna was really good. And things went smooth!

Friendly and fast

Kevin did a great job walking me through the 24 point inspection results. Koo

My husband and I just bought a Jeep Grand Cherokee L Overland from your dealership and had a wonderful experience! We are from Nebraska, did all paperwork remotely, and they were able to deliver the vehicle. Gavin and Austin were awesome to work with and we really appreciated the efficient communication! Thank you guys, we love our new Jeep!!

Jesse was great to work with. Was very prompt and took time to answer questions.

The salesman was great, new about the vehicle and kept me entertained and engaged duty the sales process. The finance side not so much. Not expecting perfection in the process but the discussion about rates and monthly payments ended up mistakenly being with all rates at zero percent. That was identified, corrected.We have many vehicles from the Penz Auto Group mostly Subaru’s and assumed the finance piece would be the same with GMC. Upon reviewing the paperwork later in the day my address, phone number and email address were all wrong on purchase documents. Not the end of ... Read More

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Google - Jan 12, 2026

The salesman was great, new about the vehicle and kept me entertained and engaged duty the sales process. The finance side not so much. Not expecting perfection in the process but the discussion about rates and monthly payments ended up mistakenly being with all rates at zero percent. That was identified, corrected.We have many vehicles from the Penz Auto Group mostly Subaru’s and assumed the finance piece would be the same with GMC. Upon reviewing the paperwork later in the day my address, phone number and email address were all wrong on purchase documents. Not the end of the world but I had to put in a lot of effort to have it corrected. Multiple phone calls , excuses like I am off Monday, we are busy with new sales but after a week I was able to resign the corrected paperwork. This would not stop me from purchasing again.

I went in to get a key made no appointment she got it done in 1/2 hour very impressed

Tegin rocks, always able to help us out when needed most.

After test drive able to continue correspondence from distance and complete purchase.

Had a great experience. Dealer was friendly and forthcoming on vehicle features and price. Went home with a 2025 Nissan Frontier.

Gavin is a great guy and did a good job making the car buying experience easy.

Great friendly stuff I got the help I need it and they fixed the car same day 👍

Smooth easy buying experience.

Was easy to book an appointment relatively close to the date, efficient service , good lounge to relax in while waiting.

This time only took an hour, last time took 3. Still do a very poor job on washing the vehicle. Either clean it or dont. I do not want dirt stripes all over my car.

Excellent customer service!

Excellent service! Kevin was fast, helpful and patient. Very accommodating to our unique situation.

Rochester Nissan proved to be a convenient stop to diagnose an issue with my Pathfinder while I was doctoring. On one of the coldest afternoon's of the year they kept my vehicle overnight and allowed pick up the next morning!

We bought our second vehicle from Nissan of Rochester, because the people are genuine. Jesse is a great guy, and went above and beyond to accommodate. Austin will work with you to get what you want. If you buy one vehicle from them, you’ll want to back for the second vehicle. You can’t go wrong with Jesse! Thanks so much for going there extra miles…”literally!”

Quick and easy service.

Fast oil change and nice people!

Fantastic experience buying and selling with these guys. Sales rep was in constant contact and finance guy went through everything in detail so you know exactly what you are getting.

Excellent team to work with - knowledgeable and great customer service!

Solid dealership always feel taken care of. They are also attentive.

Great service, and we were in and out in about a half hour!

Friendly staff. Excellent customer service.

The welcome sign in the car I was planning to test drive made me chuckle… and yes, I did end up buying the car. The salesperson was pretty green, but the experience was pleasant and fairly low-pressure overall, and she did a good job informing me of all my options.

Amazing staff fast repair service

Comfortable waiting area with specialty coffee options while waiting. The oil change and tire rotation with carwash was done in less than 1 hour. Will definitely go back if we are in the Rochester area.

We hate car shopping. Test drives and sales pitches and trying to upsell beyond our budget. That is not true of Nissan of Rochester. We came in with low expectations. However, the salesperson Makenna was respectful and helpful to the Nth degree. She quickly found to models in our budget. We opted to test drive the 2025 Nissan Sentra LE. The car was smooth and easy to operate so we asked for a longer test drives. She did not fuss as others did at other dealerships. She filled the tank and let us drive several miles. We liked it and wanted ... Read More

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Google - Nov 10, 2025

We hate car shopping. Test drives and sales pitches and trying to upsell beyond our budget. That is not true of Nissan of Rochester. We came in with low expectations. However, the salesperson Makenna was respectful and helpful to the Nth degree. She quickly found to models in our budget. We opted to test drive the 2025 Nissan Sentra LE. The car was smooth and easy to operate so we asked for a longer test drives. She did not fuss as others did at other dealerships. She filled the tank and let us drive several miles. We liked it and wanted to buy it. She started the paperwork then brought on the finance guy. More paperwork. We had questions on the package costs (LE, SV, or SR). Makenna knew all the features of each and provided a brochure with the same information. She also knew the prices of each package. We chose the LE package as it more closely met our needs. Final paperwork in a different building. Paperwork taking too much time. Makenna interceded when we felt out of the loop. We finally were called in to complete the paperwork. Yay! Highest compliments to Makenna for dealing with older folks who wanted something simple and letting us make the choice from her suggestions. Also, kudos for Nissan of Rochester. Fair and obvious pricing for all vehicles prominently displayed.

Had lheadlihgts replaced on my recentlty purchase Mazda CX5. That I recently bought from Rochester Nissan. The wrong ones we on ve the car. They put the correct ones on at no charge

Best car buying experience I have ever had. Makenna and Skyler were both 10/10 with my car buying experience. I will be buying from Nissan of Rochester again.

No pressure, completed what I wanted quickly.

Good service and awesome to be able to communicate via text and approve services online

She was very informative on being able to give me the accurate information that I needed for getting my car repaired after having an oil change

very easy and respectful process. No pressure, provided honest information. Thank You

Great people to work with. KARL went Above and beyond to help someone in need. Good people who will take care of you.

I have taken my Nissan to Nissan of Rochester for years and have always been provided with the highest quality customer service. Thank you for all you do.

Great service. Clean waiting area.

What a great location and staff. I was traveling when the thermostat went out in my car. I made a stop into this dealership and they immediately were able to assist me. They truly went above and beyond. I asked them to perform a diagnostic to ensure I get home safely and some issues were discovered. Nothing critical, but the service I received here makes me want to come back for the remainder of the repairs. That's how excellent this location served my needs and in a pinch.

I drove from the Twin Cities to purchase a used 😊2025 Mazda CX5. I worked with Jon Whalen and got a great price and very low pressure deal. Very happy with my new car. Well worth the 90 minute drive. Recommend Rochester Nissan and Jon Whalen.

Went well.

These guys went above and beyond to make my experience great! They worked to make sure I got everything I wanted and more. I recommend anyone that is in the market for a new vehicle to them. It was well worth my 2 hour drive there!! Thank you so much Makenna for all your hard work!

Always a great experience with the Service Department. Tegin was knowledgeable and good to work with. I have had my Frontier serviced at Nissan of Rochester since 2019 and it currently has 131,000 miles and still running strong! Highly recommend this facility!!